Products Ineligible for Return

* All 12 Gauge Less-Lethal Ammunition sales are final and not eligible for return.

** All BGR-Bad Guy Repellent (Aerosol Spray) sales are final and not eligible for return.

Damaged Products Policy*

Byrna®launchers, Byrna Shields™, Byrna Banshees™ and Byrna launcher accessories and projectiles that are damaged or defective when received will be replaced at no charge to the customer provided that a Return Merchandise Authorization (RMA) is requested within ten (10) days of receipt and the product is shipped within five (5) days of the RMA issuance.

*This policy provides for the replacement of goods that arrive damaged or defective upon inspection with new products at no cost to the customer. Defects or operational issues that arise after this period will be repaired in accordance with our standard limited factory warranty.

Change of Heart Policy

We understand that from time to time a customer has a change of heart after placing an order. Any order canceled before shipping will be refunded in full. Returns of shipped products are accepted if UNGUNN is notified within fourteen (14) days of receipt of the product. Returned merchandise must be in the original packaging and in new and unused condition. All "change of heart" returns are subject to a restocking fee of 15% which will cover shipping and handling costs.

*Due to the critical nature of body armor, the Byrna Shield IIIA and Byrna Shield III+ are not eligible for return and refund.

Prior to making any return you must first obtain a Return Merchandise Authorization (RMA) number by contacting the customer via email at The RMA number should be clearly written on the outside shipping carton.

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